Meeting the Challenges of Delivering Specialised English Language Training for University Staff

The drive for internationalisation in European universities, and the resulting increase in English-taught programmes and international students, is bringing new challenges to university language centres. While many universities now offer linguistic and methodological training to the lecturers involved, it is essential that adequate training is also made available to non-academic staff. In 2015 the University of Padova Language Centre was asked to train Administrative staff who deal with international visitors and students, many of whom lack effective communication skills in the local language. The language teachers involved find themselves in a new role, with challenges that differ from those associated with teaching students. This paper discusses how the specific language learning needs of university administrative staff are met by highly qualified and experienced university language teachers. It examines participant feedback and suggests training solutions that could enhance communication within an increasingly international academic community.