This study employs a multiple-case study approach to investigate digital technology acceptance in manufacturing companies, conceptualized as a dynamic process shaped by worker-management interactions. It examines communication methods, employees' genuine involvement, and feedback integration, emphasizing the evolution of cognition-action iterations and management roles during the implementation of digital technologies.
Dynamic Processes of Digital Technology Acceptance: Worker-Management Interactions in Manufacturing Companies
Marcos Dieste
;Ambra Galeazzo;Laura Macchion
2025
Abstract
This study employs a multiple-case study approach to investigate digital technology acceptance in manufacturing companies, conceptualized as a dynamic process shaped by worker-management interactions. It examines communication methods, employees' genuine involvement, and feedback integration, emphasizing the evolution of cognition-action iterations and management roles during the implementation of digital technologies.
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