Educational critical events in multicultural residential care communities

This paper refers to the initial part of an action-research (Cohen, Manion & Morrison, 2017; McAteer, 2013; Kemmis, 2010) that aims to realise these purposes to positively impact the educational intervention regarding minors accommodated in residential care facilities. Thus, it highlights the process underpinning the whole study and focuses specifically on its first phase, dedicated to the identification of the educational issues most challenging the operators in charge of the minors. To accomplish this objective, 57 coordinators and educators of residential care facilities for minors were involved. Preliminarily, the educators filled in a form to determine the critical events perceived as most challenging in their educational work. Then, the facilities’ coordinators reflected on the issue during focus groups, coming to distinguish five descriptors for each critical event and ordering them by severity. The output was a self-assessment form useful to trigger discussion and reflection in the next research phase.