Wiki-based systems, now widely used in the Web 2.0 arena, have been long considered a strategic approach to enhance flexible knowledge sharing and to overcome the limitations of traditional knowledge management systems. However, although wikis are considered particularly appropriate for facilitating the sharing of tacit knowledge in flexible and informal ways, recent studies have shown that this alone doesn’t guarantees the success of a wiki project. While the extant literature contains references to both the pros and cons of using wikis to support knowledge sharing, there is still a need to understand the pathways that lead an organisation to either succeed or fail in the implementation of a wiki-based project. This is particularly relevant for small organisations which could benefit greatly from implementation of wiki-based, flexible KM systems. Based on the analysis of two case-studies, this piece of research outlines key areas to be considered by a strategy for the implementation of a wiki system as a KM tool, which can be a fundamental cause of failure or success of the project. In doing so, the study informs both researchers and SMEs practitioners looking to use technologies for Knowledge Management.
Strategic Adoption of Wiki-Based Initiatives in Small Organisations: Challenges and Opportunities
ettore, bolisani;
2017
Abstract
Wiki-based systems, now widely used in the Web 2.0 arena, have been long considered a strategic approach to enhance flexible knowledge sharing and to overcome the limitations of traditional knowledge management systems. However, although wikis are considered particularly appropriate for facilitating the sharing of tacit knowledge in flexible and informal ways, recent studies have shown that this alone doesn’t guarantees the success of a wiki project. While the extant literature contains references to both the pros and cons of using wikis to support knowledge sharing, there is still a need to understand the pathways that lead an organisation to either succeed or fail in the implementation of a wiki-based project. This is particularly relevant for small organisations which could benefit greatly from implementation of wiki-based, flexible KM systems. Based on the analysis of two case-studies, this piece of research outlines key areas to be considered by a strategy for the implementation of a wiki system as a KM tool, which can be a fundamental cause of failure or success of the project. In doing so, the study informs both researchers and SMEs practitioners looking to use technologies for Knowledge Management.
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