Towards a Maturity Model For Performance Measurement and Management

Abstract. This paper proposes a new maturity model for performance measurement and management and demonstrates that practices of organisations together with their organisational results can be used to develop meaningful maturity model for performance measurement and management that could be used to efficiently and effectively asses the maturity of performance management practices in organizations. Moreover, but more significantly, the use of the maturity model promotes management teams to think and reflect together leading to organizational learning. We also propose that, in this context, the role of expert needs to evolve from a consultant to a coach/educator.