Market competition raises the pressure to concurrently increase efficiency and facilitate innovation. Knowledge management (KM) projects serve as a means to establish a formal context where learning routines can emerge and evolve. We introduce the concept of ambidextrous learning routines in KM projects. Our data reveal the transformation of learning routines that enhance experience exchange and problem solving at the beginning to, additionally, innovation in subsequent stages. The development of ambidextrous routines follows reversal mechanisms of flexibility and rigidity. Trust, successful accomplishments and acceptance stimulate the use of learning routines for new purposes but shaped expectations of how they have to be performed.
Ambidextrous Learning Routines: emergence and evolution in Knowledge management Projects
FILIPPINI, ROBERTO;NOSELLA, ANNA
2011
Abstract
Market competition raises the pressure to concurrently increase efficiency and facilitate innovation. Knowledge management (KM) projects serve as a means to establish a formal context where learning routines can emerge and evolve. We introduce the concept of ambidextrous learning routines in KM projects. Our data reveal the transformation of learning routines that enhance experience exchange and problem solving at the beginning to, additionally, innovation in subsequent stages. The development of ambidextrous routines follows reversal mechanisms of flexibility and rigidity. Trust, successful accomplishments and acceptance stimulate the use of learning routines for new purposes but shaped expectations of how they have to be performed.
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