Information technology for high-performing processes

The changing role of information systems in HPM. IS for the development of new products and processes in Hpm (information to obtain a designed quality in line with expected quality, information system for faster design processes, design information management to reduce system complexity). IS to improve the reliability of the transformation processes (information tools for control and improvement, the information context for worker involvement and empowerment, information exchange for the improvement of transformation activities at chain level). IS for the management of the flow of goods (simpler physical flows allow simpler information systems, short term stability requires greater planning, information systems: the key for integrated pipeline management). Goal communication and performance measurement (the communication of goals, new performance measurement). Some final considerations (more appropriate choice and use of IT rather than greater expenses, the complexity and the information-level as contingency factors, IS design tailored to process performance)