Approaches to business process analysis: a review

Managing processes with the aim of improving them necessarily requires both analysis and critical evaluation of organizational practice. This article takes up the theme of business process analysis with the aim of highlighting and comparing alternative techniques and approaches. Four approaches have been identified: action analysis, process mapping, co-ordination analysis and social grammar analysis. An interpretative model of the fundamental differences between these approaches is proposed. This paper discusses both the limits and the possibilities offered by each approach and concludes with a reflection on the problem of integrating diverse analytical perspectives.